Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Xerion Retail Private Limited, its franchisor, affiliates and partners.

Introduction:

1. www.ripontea.com website ("Website") is an Internet based content and e-commerce portal operated by Poddar Plantations (A Division of Ripon Estate Ltd.), a company incorporated under the laws of India.

2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. RiponTea.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify RiponTea.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. RiponTea.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered:

RiponTea.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as Tea Dust, Spices, Green Tea (collectively, "Products"). Upon placing an order, RiponTea.com shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of RiponTea.com the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that RiponTea's name is stated as the source and prior written permission of RiponTea.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

• defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
• publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
• upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
• upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
• conduct or forward surveys, contests, pyramid schemes or chain letters;
• download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
• falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
• violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
• violate any applicable laws or regulations for the time being in force in or outside India;and
• Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
• Exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
• You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about RiponTea.com, its associates and partners on any property owned by RiponTea.com.

No Compensation Policy:

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product.The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. RiponTea holds the rights to cancel orders and block accounts of such customers without any prior notice.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by RiponTea.com.

Exactness Not Guaranteed:

RiponTea.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from RiponTea.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. RiponTea.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at RiponTea.com’s discretion.

Shipping:

Title and risk of loss for all products ordered by you shall pass on to you upon RiponTea.com's shipment to the shipping carrier.

Orders of up to 5Kgs will be sent through the contracted courier service. Orders for quantities higher than 5Kgs shall be delivered by lorry parcel service which is the most convenient for both parties.

Intimation regarding mode delivery will be sent through email. You are requested to check the email address provided by you for confirmation.

Delivery:

RiponTea.com will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts RiponTea.com reserves the right to cancel the order(s) at its discretion.

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to

• bad weather
• flight delays
• political disruptions
• other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities"

Post Delivery:

Returns and Exchange conditions:

RiponTea.com will accept Return or Exchange only if the following conditions are met.

• The tags on the product should be intact.
• The product should be unwashed, unused and in an undamaged condition.
• The item needs to be returned along with the original packaging.

Limitation on refund amount for courier charges

If the customer wants to instant return or return within 30 days, and RiponTea does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to info@ RiponTea.com and RiponTea will refund the amount. RiponTea will refund the courier slip amount or INR 160 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 160 per kg for items being returned.

Reverse Pickup Process:

RiponTea.com will not be liable for the products returned by mistake

In a scenario where a product not belonging to RiponTea is returned by mistake, RiponTea is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.

Limitation on refund amount for courier charges

Please do collect the RVP slip/Written confirmation from the Courier Company that the RVP has been done for a particular shipment/order.

RVP slip to be produced in case of discrepancy between customer and our logistics partner

In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pickup.

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on RiponTea.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable RiponTea to begin an investigation.

Cancellation of Orders

The Service provider reserves the right to cancel any order if the contracted courier service does not have coverage in the area specified in the delivery address. Refund of such cancel orders shall be made on request or after 7 working days.

Intimation regarding cancellation of your order will be sent through email. You are requested to check the email address provided by you.

Cancellation of Fraudulent / Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, RiponTea.com reserves the right to cancel all past, pending and future orders without any liability. RiponTea.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded. 

The customer may be considered fraudulent if any of the following scenarios are met:

• Customer doesn't reply to the payment verification mail sent by RiponTea
• Customer fails to produce adequate documents during the payment details verification
• Misuse of another customer's phone/email
• Customer uses invalid email and phone no.
• Overuse of a voucher code
• Use of a special voucher not tagged to the email ID used.
• Customer returns the wrong product
• Customer refuses to pay for an order
• Customer is involved in the snatch and run for any order

The customer may be considered loss to business if any of the following scenarios are met:

• Customer with a very high return rate
• Invalid/Incomplete address cases
• Repeated request for monetary compensation for petty issues

Account for the customers falling in fraudulent or loss to business category may be blocked. Any gift credits earned through loyalty or referral program will be forfeited in such case.

Cancellation of Bulk Orders

RiponTea.com may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by RiponTea.com: 

• Products ordered are not for self-consumption but for commercial resale
• Multiple orders placed for same product at the same address, depending on the product category
• Bulk quantity of the same product ordered
• Invalid address given in order details
• Any malpractice used to place the order

Any promotional voucher used for placing the 'Bulk Order' may not be refunded

Process for Pilferage/ Damage Claim

If a customer raises a complaint for partial item/partial order through Customer Care 

• The customer is supposed to claim for pilferage or damage within 48 hours of delivery failing which the claim will not be entertained
• An Email will be sent seeking/providing following information:
1. Short description of the case (A few questions will be asked to help us understand the scenario)
2. The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
3. The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
• The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

· Customer fails to provide adequate information about the case

· Customer fails to provide snapshots of the packet and box(if any)

· If an opened delivery was received, pilferage claims must be made the same day

· Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.

What we do about mispricings

· Despite our best efforts, a small number of the many items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.

· If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.

· If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Restriction of Deliveries

· Delivery of any of the products ordered shall be restricted to within the Boundaries India. These restrictions shall continue until such time that any changes are notified through our website.

· Door delivery of ordered products shall be confined to areas where the contracted courier service has the facility to do so.

· Intimation regarding inability to service your order will be sent through email. You are requested to check the email address provided by you.